needs and goals. When it comes time for a policy review, it's essential to ask questions that will help you determine the best coverage options for them. After all, your clients trust you to provide them with sound advice and reliable protection.
Here are five key questions you should be asking during policy reviews.
1. What Have Your Circumstances Changed Since Your Last Policy Review?
Understanding any changes in your client's life could affect their insurance coverage is essential. This includes any new homes, vehicles, or jobs they may have acquired since their last policy review. It's also important to ask about any changes in family size or health status over the past few years so that you can make sure they have adequate coverage in case of an emergency.
2. Are You Satisfied With The Service We Provide?
It's essential to ask whether your client is satisfied with the service they receive from you and your agency as a whole. This helps foster good relationships between you and your clients while providing valuable feedback on how well you are meeting their needs as an insurance agent/agency owner.
3. Are There Any Additional Coverages You Are Interested In?
You should always be on the lookout for additional coverages your client may need but is unaware of. This includes umbrella policies, which provide extra liability coverage beyond what is offered by standard home and auto policies; flood insurance; workers' compensation; and much more. By discussing all available options with your client, you can ensure they get the protection they need without paying for unnecessary coverages.
4. Do You Have Any Questions About Your Coverage?
During a policy review, it's important to allow your clients to ask any questions about their coverage or how specific claims will be handled. Your job as their trusted advisor is to answer these questions thoroughly and accurately so they can make informed decisions about their policies.
5. Do You Need To Make Any Adjustments To Your Coverage?
In some cases, adjustments may need to be made during a policy review if there have been significant changes in circumstances since the last review or if other factors are at play (e.g., age, financial situation). Taking the time to assess each individual case carefully can help ensure that everyone gets the right amount of coverage—no more and no less than what is needed.
A policy review is an excellent opportunity for agents and agency owners to ensure their clients get the coverage they need at an affordable rate without sacrificing quality or serviceability. Asking these five key questions during policy reviews can help ensure that happens every single time! This approach allows agents to build strong relationships with their clients while providing sound advice on how best to protect themselves and their families against financial loss due to unforeseen circumstances."